As a multichannel retailer your customers have high expectations, they expect to be able to purchase anytime, have options on how to purchase, and to the same level of quality no matter what channel they use.
As a Cegid customer you have equally high expectations, and our worldwide customer support teams are available to answer any query whether it’s technical or functional 24 hours a day 7 days a week.
Customer support can be accessed via telephone or internet in several languages through our call centers located throughout the world, and the team have the necessary knowledge and depth of skills to quickly pin point and resolve any questions or queries.
Quality and Satisfaction measurement
Consistently high levels of quality and customer satisfaction sit at the heart of our dedicated support teams. We understand that issues could potentially cost money and therefore we monitor response times, pending requests, cases being resolved etc, any hint of an issue we can react accordingly. To back up our detailed internal processes, the feedback we receive through the annual customer satisfaction survey helps us to maintain our high level of service, and to quickly focus on any individual customer concerns.
In addition to our telephone support, useful Cegid information can be accessed through the dedicated portal. It delivers valued information to customers as well as being the hub for downloads and updates. Key areas include:
- Extensive Knowledge base
- Management tools for Yourcegid Retail software in-store
- Call history and monitoring
- Downloads of updates
- Software patches