Web Access Technology, mobility, in-store technology, shopping intelligence, multi-touch screens, smart phones, apps … Innovation and technology are now playing a key role in shaping retailers future … driven by customer expectations and demand.
In 1906 the innovative Sears catalog offered merchandise to the American masses, they were no longer limited to what was available at the local stores…multi-channel retailing was born! Fast forward and today’s consumers can now connect to retailers in multiple ways in real time. For retailer’s innovation and technology now form a vital part of their strategy for growth and expansion.
Yourcegid Retail has maintained its innovation and technology leadership by developing cross –channel solutions, innovative in-store technology, web access technology and other advanced solutions to help retailers enhance customer service, minimize the cost of implementation, improve customer loyalty, and increase profitability.
Our commitment to innovation lies not only in development of solutions but is demonstrable in our innovation store based in Lyon France. The Cegid Innovation Store integrates the latest in-store technologies and showcases a variety of intelligent and innovative solutions that are even more customer focused.
Seeing is believing and whilst Europe may not be on your immediate travel itinerary (if it is please come and visit the store), the video should give you a flavor of how Cegid invest for your future.
Examples of Yourcegid Retail Innovation and Technology solutions include…
Mobility
Retailers can reach customers beyond the aisles and even outside the confines of the store itself, using mobile technology. The innovative solution improves efficiency, increases sales and customer satisfaction by linking mobile devices to POS and Store operations. This allows staff to interact with customers to create unique and personal shopping experiences, query inventory levels and item availability, and take payment without joining the queue at the checkout.
Web Access Technology
Lowering the cost and increasing the speed of implementing Yourcegid Retail lie at the heart of Web Access Technology. A point of sale can be up a running in a matter of minutes, a simple connection to the internet is all that is required. Expensive central servers are not required by retailers to access all data in real time, and software updates, therefore lowering the cost of ownership. If the internet connection is lost then it runs in offline mode and synchronizes as soon as the connection is restored.
Omnichannel
Omnichannel retailers need to leverage all the channel opportunities to connect and transact with customers to maximize profitability. Customers who have positively engaged with brands across channels spend more, are more loyal, and create greater lifetime value. Yourcegid Retail technology provides a single data view of your Omnichannel business…across international geographies, giving seamless real time access to information to grow your business.
Yourcegid Retail innovation and technology joins all the customer touch points, CRM and loyalty together, along with inventory, planning, merchandising. Yourcegid Retail allows retailers to react in a responsive, coordinated manner across store and other functional areas within the business but also to suppliers and distribution partners.
Your role in retail innovation
For Cegid, our customers are a vital component to help drive innovation and technology forward.
We listen to customers, understand their needs, develop solutions, implement and learn. The Yourcegid Retail’s customer, partner and industry community helps drive innovation through formal user conferences, access to product development and account teams, sharing experience, consumer demands and intelligence.
Cegid’s role is to harness the community knowledge and develop leading edge solutions to maximize customer’s investment in Yourcegid Retail, and to provide paths for future growth. Our experience of working with 1,000 retailers across 70 countries gives us a unique edge and insight from all sizes and types of retailers across the globe. Our aim is simple to ensure every one of the Yourcegid community benefits from innovation.
