Customer expectations are enormous and the permutations amongst sales channels (store, web, catalog, phone), delivery options and fulfillment paths can seem endless and therefore your cross channel strategy must be tailored to meet customer service requirements.
Customers expect their experience to be seamless, regardless of channel. They expect to be able to purchase anytime, have options on how to purchase and have a choice of delivery.
The challenge is for retailers to orchestrate complex business processes, and optimize the management across channels.
In your cross channel strategy it’s crucial to have access to data and key customer information in real time…giving you that vital control of goods and financial flow.
Yourcegid Retail provides a single solution, consolidating data across all channels, customers, inventory, loyalty points, and supply chain.